Increases service efficiency and quality


 

 

Advantages

 

Quism helps you to increase the efficiency and quality of your organization. It gives you and your customers a clear view of your service performance and projects within your organization. With a quick implementation, powerfull configuration functions and an easy to use and modular product concept Quism offers you a cost effective and future proof service and release management solution.


 

Increasing

quality and efficiency

 

Up to date service information is available with signalling of execeptional situations from (real time) dashboards, automated (mailed) management reports and mobile devices. Quism offers a clear structured work process with prioritization and progress monitoring.

The Quism user portal, the automated incoming mail processing functions and the knowledge base help to lower the workload of the servicedesk.

Quism offers the customers, service teams and managers a clear overview of the status and response times of all the support requests from the customers and end users.

Service staff, project teams, home workers and involved suppliers can work from all locations and update their incidents, problems and changes.


 

Easy

to implement, configure and use

 

Quism has a consistent and comprehensive user interface. It offers a quick implementation and a short training;

It seamlessly integrates the structure and terminology used in current best practices for service, project and release management.

Your own specialists can do the installation and configuration. When needed we can gladly offer support, by phone, e-mail, chat or on site. A quick training of 1 or 2 days is sufficient to learn how to configure and use Quism.


 

Cost

effective and future proof

 

You can use your existing ICT infrastructure and integratie Quism within your business applications. We offer standard modules, interfaces and import tools to a large number of applications. You can import or synchronize existing information about customers, accounts, contacts, locations, equipment and contracts.

Quism is based on a modern and future proof software product architecture. It uses standard computer, network and software components. It supports future developments in your ICT infrastrucure or is available as a cloud service. It offers a secure solution for your business information and does not use additional middleware or plugins like Java. This keeps additional investments and efforts in hardware, licenses and administration minimal.

Quism has a competitive price and a flexible licence model adjustable to the size and growth requirements of your organization. Please contact us for more information.


  QPIT BV
Schiekade 830
Postbus 299
3000 AG   Rotterdam THE NETHERLANDS
Phone: +3110 243 9373
Email: quism@qpit.nl or use the info form
Website: www.qpit.nl