Business integration


 

 

Overview

 

Quism offers business integration at different levels. It supports state of the art service standards and best practices for various business processes. You can start from a basic helpdesk model for registering and handling user calls and assets. From there, you can adopt more best practices and move into for example change management.


 

Standard

integration

 

Depending on you objectives, you can integrate and synchronize you customer information from your Microsoft Active Directory, CRM, HRM or ZIS environment. You can also synchronize other Quism information, for example your technical asset information from for example the Microsoft SCCM database. This way your computer asset information is supplemented with the current technical information, combined with change tracking.


 

Custom

integration

 

QPIT BV is specialized in bespoke software specification, development and integration. We can offer serveral custom business integration solutions. For example with real-time and mobile platforms using various protocols and technical concepts.


 

Import

/Export

 

The standard Quism Import/Export module offers easy ways to integrate your business information into Quism. You can use various data sources and convert your information into the standard import template using standard Microsoft Office or similar products. The Import/Export tools are available from the Quism Administration tools menu.


 

 

Inhouse

development

 

Our customers have developed inhouse Quism integrations. For example service dashboard, custom reports, export of cost information. We can provide functional- and technical Quism information to facilitate this type of business integration.


 

Partner

development

 

Quism partners have developed specific interfaces to Quism customers. For example for reporting, telephony integration, service dashboards, CMDB and CRM interfacing.


  QPIT BV
Schiekade 830
PO box 299
3000 AG   Rotterdam THE NETHERLANDS
Phone: +31 10 243 9373
Email: quism@qpit.nl or use the info form
Website: www.qpit.nl